Terms & Conditions
Effective as of 02 May 2026 · Okuri Warehouse & Forwarding
Section 01
Registration
New customers must fill out the Warehouse Registration Form (https://bit.ly/Okane_Form) before using OKANE services.
One Customer ID can only be used by one individual and is non-transferable.
All customers are required to join our WhatsApp Community Group (https://bit.ly/Okane_WACommunity) for arrival photo updates and important announcements.
Sharing or misusing OKANE's Japan or Indonesian warehouse address is strictly prohibited. Violation will result in a fine of IDR 60,000,000.
Section 02
Fees & Payment
Invoices must be settled within 7 days of issuance.
Late payments will incur a daily penalty of IDR 1,000.
Invoices left unpaid for 30 days after issuance will result in goods being confiscated. OKANE reserves the right to auction or resell those items.
COD (Cash On Delivery) packages are not accepted. Any COD package received will be fined IDR 250,000 per tracking number.
Packages shipped via conbini (pickup store) will incur an additional fee of IDR 50,000 per tracking number.
Warehouse and shipping fees are calculated per 50gr–100gr increment (depending on item type) with a minimum billable weight of 100gr.
Section 03
Shopping & Goods
You may shop independently or request assistance from the OKANE Team.
Exchange rates follow the daily rate — please contact the admin for updates.
Shopping or checkout services are available only for customers using OKANE's warehouse service.
If an item cannot be purchased, the JPY amount will be stored as a JPY deposit. If you prefer a refund, it will be processed based on the exchange rate at the refund date.
Offline shopping transportation fees are non-refundable.
Items requiring a Japanese tax ID (NPWP Japan) must be purchased through the OKANE Team.
Thin envelopes or polymailer packages will not be opened.
OKANE will update customers within 3 business days (not in real-time) once the item arrives at our warehouse. If tracking status shows "delivered" for more than 3 days without an arrival photo, please contact us.
If customers report an unconfirmed package more than 8 days after its tracking shows "delivered," the package becomes the customer's responsibility.
Once an arrival photo is posted in the album, please contact OKANE to request EMS shipping or local Japan delivery. If no request is made, the item will be automatically included in the handcarry/baggage shipment.
OKANE is not responsible for product authenticity. Please verify your seller's credibility before checkout.
Additional arrival photo requests are charged IDR 15,000 per photo. Video requests cost IDR 25,000 per video.
Outer packaging (carton boxes) will be discarded unless you notify the admin to keep them.
The maximum storage time in the Indonesia warehouse is two batches per item. Items stored beyond this period without shipment confirmation are no longer OKANE's responsibility.
Section 04
Handcarry (Baggage)
Charges are calculated per 50–100gr increment. Example: 1,760gr → billed as 1,800gr.
Minimum billable weight is 50gr.
Volumetric weight applies: (Length × Width × Height) ÷ 5000. The greater value between actual and volumetric weight will be used.
Items are duty-free if they pass customs inspection; otherwise import taxes apply. Any customs inspection, seizure, or taxation is the responsibility of the owner.
Section 05
EMS Direct
We do not accept cosmetics, perfume, skincare, alcohol, battery-powered products, shoes, or large quantities of textiles.
Customs duties must be paid directly to the authorities by the package owner.
Volumetric weight applies: (Length × Width × Height) ÷ 5000. The higher of actual weight or volumetric weight will be used for billing.
Have questions about these terms?
The Okuri Team is here to help.